Since 2011 we have helped transform how public sector services are being delivered. Moving traditional paper based, manual services into an end to end digital solution that promotes self service, mobilisation and automation.
“The transformation of our parking permit services has led to a online channel shift from 35% to 98%.
The permit processing team are now process 5x the volume than previously”
“The new enforcement system has totally transformed a previously administrative heavy process to a very streamlined automated process”
What We've Achieved
Online channel shift of Parking Permit applications from 35% to 98%.
Permit team now process 5 times the amount of applications on team the same size.
FPN payments timeline reduce from 5 days minimum to instantly
Reduced the administration of issuing an FPN from 35 mins to 5 mins
Developed a cycle hangar management system that has driven occupancy to 99.5 %
Transformed the allocation of cycle hangar spaces from a manual process to a fully automated service
Reduced the processing of a shop front licence application from 5 days (elapsed time) to 2 days (elapsed time)
Transformation of bulky waste service from request to collection